Our store will be closed for the Succus Holiday Sep. 22 through Oct. 2. All order will be shipped on Oct. 3. Sorry for the inconvenience.

Customer service

The Bug Clinic offers shipment to the US, Canada and most countries worldwide. 

We try to ship all orders as soon as possible and usually within 24 hours.  Our shipping point is Spring Valley, NY, USA.  New York Customers: We are required to collect sales tax on shipping charges in addition to tax on the product.  This will be included in the total sales tax amount shown.

Payment:

We accept the four major credit cards and PayPal.  We accept orders online, by telephone and by mail order. Our full contact information is below.

Handling Charges:

Currently, we have no handling charge.  Charges are based on published rates for each service.  UPS rates fluctuate monthly with the adjustments for the cost of fuel. 

How We Determine Freight Charges:

Freight charges are based on the shipping weight of the package.

Shipping Methods Available

In the US, we ship via US Post Service methods including Priority Mail and Priority Mail Express, or with UPS.  For International shipments, we offer Priority Express Mail International, Priority Mail International (not available everywhere), First Class International or UPS Worldwide Services. 

USPS Priority Mail Express shipments delivered in the US should arrive within 1 - 2 days after we ship while Priority Mail shipments will arrive in 1 -3 days.  You may visit the US Postal Service website to calculate delivery time for orders shipping outside of the US.    Please note that we are not responsible for delivery delays caused by the postal authorities or Customs officials.  Duties, taxes or fees may be applicable in your country.

UPS Ground Shipments within the US are delivered in one to seven days after we ship.  UPS delivers on weekdays only.  Saturday service is available in some areas for an additional charge, but only when combined with Next Day or Second Day Air Services for orders shipping on a Friday or Thursday respectively.   Saturday delivery is not an available option at our online store, but it may be arranged by calling us toll-free number at 800-433-1128 or 845-356-2837. 

You can use the map below to help determine shipping time with UPS.  We ship from Spring Valley, NY  10977 USA.

Delivery time for orders shipped via UPS Worldwide Express may be obtained by visiting their website at www.ups.com.

Our Return Policy:

We will provide a full refund for merchandise that is returned prepaid within 30 days of purchase and is undamaged and unused.  The refund will be applied to the credit card used for the purchase.